1. Introduction
BigLuckyWin ("we," "our," or "the platform") maintains a firm commitment to protecting visitor privacy. This Privacy Policy outlines our approach to gathering, processing, storing, and safeguarding information associated with platform usage.
By accessing our educational platform, you acknowledge and consent to the information practices detailed in this document.
2. Information Collection Practices
Visitor-Provided Information
During account registration, we request specific identifying details:
- Complete legal name
- Contact email address
- Telephone number
- Birth date (for age verification purposes)
- Account access credentials
Automatically Collected Data
Our systems automatically record certain technical information during platform visits:
- Internet protocol addresses
- Browser identification and version
- Operating system and device characteristics
- Page navigation patterns and session duration
- Source of referral traffic
3. Purpose of Information Processing
Collected information serves several legitimate platform operations:
- Platform Access: Facilitating account creation and ongoing authentication
- Educational Services: Delivering visualization experiences and learning content
- Communications: Transmitting platform updates, technical notices, and educational resources
- Age Compliance: Verifying all participants satisfy the minimum age requirement (18+)
- Security Measures: Detecting and preventing unauthorized access or misuse
- Platform Enhancement: Analyzing usage patterns to improve educational offerings
- Legal Compliance: Adhering to applicable Canadian regulations and industry standards
4. Information Disclosure Practices
We do not engage in the sale, rental, or commercial exchange of personal information. Disclosure occurs only under specific circumstances:
Service Infrastructure Partners
We collaborate with carefully selected partners who provide essential technical services:
- Web hosting infrastructure
- Email transmission systems
- Data analysis tools
- Security monitoring services
These partners operate under strict confidentiality agreements that limit information use to platform operational purposes only.
Legal Obligations
Information may be disclosed when legally mandated through court orders, regulatory investigations, or governmental requests, or when disclosure is reasonably necessary to safeguard platform integrity, participant safety, or legal rights.
5. Information Protection Measures
We implement comprehensive safeguards to protect stored information:
- Transport layer encryption (TLS/SSL) for data transmission
- Cryptographic password storage mechanisms
- Periodic security evaluations and penetration testing
- Multi-factor authentication protocols
- Redundant backup systems with encryption
- Network access restrictions and monitoring
While we maintain rigorous security standards, no internet-based system can guarantee absolute protection. We continuously update our security practices to address emerging threats.
6. Information Retention Framework
Personal information remains in our systems for durations determined by:
- Ongoing platform service provision to active accounts
- Legal and regulatory compliance requirements
- Dispute resolution and contractual enforcement needs
- Industry best practices for educational platforms
Following retention period expiration, information undergoes secure deletion or irreversible anonymization procedures.
7. Participant Rights and Controls
Platform participants maintain specific rights regarding their personal information:
Access and Review
Request copies of stored personal information through account settings or by contacting privacy@bigluckywin.net.
Correction and Updates
Modify inaccurate or outdated information directly through account management tools.
Data Portability
Obtain machine-readable exports of your account data upon request.
Account Deletion
Request complete account closure and information removal, subject to legal retention requirements.
Exercise these rights by emailing privacy@bigluckywin.net or calling +1 (250) 958-4376.
8. Cookie Technology Usage
Our platform employs cookie files and similar technologies to enhance user experience. Detailed cookie information appears in our Cookie Policy.
Browser settings permit cookie management and blocking, though this may limit certain platform features.
9. External Platform Links
Our platform may contain hyperlinks to external websites managed by independent entities. We exercise no control over these external sites' privacy practices and assume no responsibility for their information handling procedures.
Review external sites' privacy policies before providing any personal information.
10. Age Restrictions
Platform access is exclusively available to individuals aged 18 years or older. We do not knowingly collect information from minors. Discovery of underage account creation triggers immediate account termination and information deletion.
Parents discovering minor access should contact us immediately at privacy@bigluckywin.net.
11. Canadian Privacy Legislation
Our privacy practices align with Canadian federal privacy legislation and provincial regulations where applicable. We recognize and respect privacy rights established under Canadian law.
12. Policy Modifications
This Privacy Policy may be revised periodically to reflect operational changes, legal developments, or enhanced privacy practices. Material modifications will be communicated through:
- Email notifications to registered accounts
- Prominent platform notices
- Updated "Effective Date" notation at policy top
Continued platform usage following modification notice constitutes acceptance of updated terms.
13. Contact Information
Privacy-related questions, concerns, or rights exercise requests should be directed to:
BigLuckyWin Privacy Team
847 Pandora Avenue, Suite 206
Victoria, BC V8W 1N9
Canada
Email: privacy@bigluckywin.net
Phone: +1 (250) 958-4376
Hours: Monday-Friday, 9:00 AM - 5:00 PM PT